The Reliability Trap

How Teams Turn One Great Employee Into a Single Point of Failure

The fastest way to lose your best people is to rely on them.

The Reliability Trap is the gradual overreliance on an organization’s most dependable contributors, concentrating responsibility until capacity becomes fragile.

In plain English: it’s the overuse of your best people until their collapse triggers an expensive recovery process.

Strong teams don’t squeeze more out of their best people.
They build systems that protect them.